|
Organizations benchmark Call Center to:
- Compare and Improve cost across locations
- Improve cost and performance by customer
- Compare and Improve cost by type of call
- Identify waste and non-value
- Identify those things that drive cost
- Compare web based customer service with customer
service representative handling of call
- Support six sigma and continuous improvement
Call or email below John Antos
or Ken Kipers at 972.980.7407 to find out how benchmarking can help you
continuously improve.
| Benchmarking, Road To Improvement |
|
Phone: 972.980.7407 email: Contact us
Value Creation Group, Inc.
7820 Scotia Dr. #2000
Dallas, TX
75248
|
|