Process knowledge
describes the transformation process. Process analysis views the world as a
collection of natural and manmade processes that are in a constant state of
transitions from one state to the next guided by the transformation logic
and bounded by the transformation cycle. Time is the key that unlocks the
transformation process. Each process transformation state evolves through
time. Yet transformation can only occur in the here and now. Each process is
influenced by an ever changing environment that impacts the next
transitional state. The most straightforward method to project the future is
to understand the current state, the current environmental factors, the
transformation process and factor in any relevant actions that are planned.
It is argued that it is through
historical knowledge that we can understand the here and now and the future.
History is useful to the extent that history can provide an improved
understanding of the transformation process. History is not useful when
historical data numbers are used in forward looking projections. Historical
analysis is a poor surrogate for process knowledge.
Historical analysis, the focus of this
article, incorporates past historical data into an analysis to project
future results. Why do we want to look back when the here and now is the
result of the vortex of the multitude of transformation process in perpetual
cyclical execution? Past process results are a vapor trail of how the
transformation process interacted with its environment in the past.
Historical analysis searches for past patterns in the vapor trail to project
the future. You can look at the sky to see the vapor trails of airplanes.
You can mentally follow those vapor trails to project where the airplane is
headed. At times you will be correct. But such projections can never be as
insightful as direct process knowledge that shapes all outcomes.
The objective of process knowledge is
to provide a relevant projection of the likelihood of the next stage of
transformation and what changes should be initiated to increase the
probability of achieving a better outcome. Every transitional state is, by
definition, point in time specific. The starting conditions depend on how
the transformation interacted with the environmental forces in previous
transformation stages. We must accept the current state for what it is there
is absolutely no action that can be taken to change the past. If we want a
different outcome, then we must make necessary change to control the
environment or change the transformation process.
We have two options. One option is to
use historical knowledge to issue an exhumation order, perform a post-mortem
examination, hold an inquest, seek evidence of the experts, issue a verdict
of the coroners jury, hold a trial, and condemn the guilty parties. In the
meantime, time is passing and the process is continuing on producing similar
results.
A second option is to employ process
knowledge to guide a process to better results. Knowledge of today's process
state and environmental factors is used to project the probable next
transitional results. If the probable outcome is not acceptable, then
initiate corrective action to control the environment or change the
transformation process.
Progress occurs when, as we transverse
each stage of transformation, the results bring us closer to the desired
outcome than it would otherwise. Progress can only occur when action is
taken to control the environment or shape the transformation process to
create better results. Progress is about shaping tomorrows results through
proactive actions. Proper process cultivation will result in future
performance being superior then if the actions were not undertaken.
Processes explain change over time.
The process approach is summarized as:
Outcome (tomorrow)
= f (Current Conditions (today), Transformation
(process knowledge) )
(1)
Theorem of process
history the current transitional state (Current Conditions (today))
encapsulate all the relevant impact of past transition states. There is
nothing from the past that has not already impacted the current transitional
state. The past is unchangeable so either a previous event impacted or did
not impact the current transitional state. All past factors are enfolded to
the current state of being.
(2)
Theorem of a future process
state the next future transitional state (Outcome (tomorrow)) is
a function of the transformation (Transformation (process knowledge))
process logic, the current transitional state and how it is impacted by
unfolding environmental factors.
(3)
Theorem of a process outcome
the degree that the future transitional state will approximate the desired
process outcome is dependent on how well the environmental conditions are
controlled and the transformation process approximates ideal conditions.
Note: there is no history; there is
only today, process knowledge and tomorrow.
An important implication of the
theorem of process history is that the impact of history is
completely enfolded in the current transitional state. At any point in time,
the current transitional state is dependent on past transitional states.
Transition implies a changing from one state to another. While the process
transformation (Transformation (process knowledge)) is
independent of the initial conditions (although it can be adapted), the
transformation outcome are highly dependent on the initial conditions.
It is critical to determine the
relevant information regarding the current transitional state (Current
Conditions (today)). I refer to this assessment as
process scanning. Process scanning must be robust enough to cope with two
distinct circumstances. The first condition is where the current
transitional state is evident. One needs only to look at a flower to
determine whether it needs water. Or, a spare part can be tested to
determine whether it is within specifications.
A second condition exists when current
conditions are hidden. Lea Patterson of Pilbara Group presented an excellent
example of hidden transitional knowledge playing black jack with a fixed
number of cards. As you transition from one hand (state) to another the
cards you draw come from a subset of cards that were not previously played.
The ability to project future results depends on knowledge of the current
state what cards have and what cards have not been played. As each hand
progresses, the dealer conceals the cards that were played in previous
rounds. Card counting enables players to better comprehend the current
transitional state by passing information from one transitional state to
another. The available cards and the previously played cards are immutable
facts at each transitional stage.
The challenge to the process scanning
model is how to store hidden information. The answer is that the process
scanning model must incorporate relevant information from each transitional
state to be passed to the next transitional state.
The theorem of a future process
state replaces the need to look at the troublesome shadow of
historical results with the analysis of processes, and their compound
interaction with environmental forces. Process knowledge provides an
understanding of how a process transforms an input under a given set of
conditions, including environmental factors, into an output.
Process knowledge is timeless. Process
knowledge can be used to explain past results; Process knowledge can be used
to explain today's results; Process knowledge can be used to project future
results within a range of probability. Process knowledge is the best source
of understanding the future since it is the process transformation process
that creates the future.
Historical analysis that incorporates
historical data (what was) into a projection of what will be creates a bias
to past conditions. There is absolutely no need to introduce a bias into a
future projection because the impact of previous states, history, has
already been completely embedded in current state (theorem of process
history). Process knowledge is sufficient.
The theorem of a process outcome
encapsulates why the adaptive management systems of the future must be based
on the best possible foundation. Decisions matter! No organization in the
world fulfills its full potential. There is an untold amount of value lost
to society every year. The world would be a much better place if we could
convert some of the value lost into value creation. Enter our decision
making tools. If our results are less than preeminent, so must the decision
making tools we embrace.
Decision
making must be perpetual. Decision making must look to the future
rather than the past. Decision making must consider the most current set of
conditions. Organizations must be proactive rather than reactive. It is
today's weather and a 10 day projection of future weather conditions that is
important rather than the past ten days. Why? It is meaningless that the
past ten days were cold. Tomorrows it might be warm due to a new set of
atmospheric conditions. No action can be taken on past information the past
is unchangeable. A person can influence their actions only for what is
coming. For example, a high probability of projected thunderstorms would
result in me turning off the sprinkler system to lower my utility costs.
The theorem of a process outcome
provides hope. The only important consideration is a relevant projection of
the likelihood of the next stage of transformation and what changes should
be initiated to increase the probability of achieving a desired outcome. If
we want a different outcome, then we must make necessary change to control
the environment or change the transformation process.
Process
Foundation
Processes describe the transformation
cycle. An input is transformed into an output. The process outcome is
bounded by its input, the transformation stages, the resources employed in
the process, the environment in which a process occurs and its output. Let
us start with the process output. Every process has an intended outcome
that similar in nature regardless of where the process is located. Consider
a rose bush. There are many varieties of rose bushes. Yet rose bushes have
similar characteristics that differentiate it from other types of bushes.
When you plant a rose bush, you will not get a hydrangea!
Process transformation is constantly
adapting to a changing environment. Darwin's theory of natural selection
articulated this observation. As the process transformation evolves, so also
must process knowledge constantly evolve. Also, process knowledge must be
constantly updated each time it does not adequately explain transitional
results.
Process knowledge should lead to
process improvement. The root cause of performance
problems must be isolated and the transformation process changed or new
process controls adopted to improve performance reliability.
Process improvement must be based on reasoned process knowledge.
For example, roses have been cultivated
for many eons. Rose bushes were grown during Roman times. Throughout the
ages, process knowledge of plant breeding practices has led to improving the
transformation process by adding a great deal of disease tolerance and
winter hardiness to the ancient rose. Hybridization has created some
wonderful colors and bush sizes. We also regularly water and fertilize our
rose bushes to ensure healthy growth. We study the rose bush process and
control the factors that lead to aesthetically better and healthier roses.
Learning about processes is important because it leads to universal
knowledge.
The same bounds apply to manmade
processes. A bank audit process will never produce an iPad. Every manmade
process has its unique intended outcome, technology constraints, employee
experience differences and input requirements. And, just like natural
processes, are universal in nature. Auditing a bank is similar in China,
Australia, Europe and the United States. As with rose bushes, we apply
technology and best practices to improve the bank audit process.
Every process is subject to natural
forces (See process laws paper). A rose bush is subject to the natural
weather forces temperature, water amount, diseases and sunlight. Manmade
processes are subject to varying input features and quality, resource
stability and external environmental conditions. Different conditions result
in differential results. The closer the actual process outcomes will
approach the intended outcome as process conditions approximate ideal
conditions.
Without
an understanding of processes, change appears chaotic, unpredictable, and
often out of managements control.
Managers see a current crisis as a situation specific event rather than as
part of a never ending need to adapt. Adaptation is a process, not an
event. Process management identifies the major forces of change and
highlights the need to continuously adapt to changing forces.
Those
organizations that accept the importance of process knowledge will create
adaptive management systems. Process knowledge will lead to a
better understanding of the forces that shape the future and what changes
are required to our processes and how to control the environmental forces
that shape the future. Better resource allocation will lead to greater value
creation.
The Fallacy of Historical Data
Analysis
There are several critical nuances that
can blur the distinction between process knowledge and historical data
analysis. The first nuance is timing. The current state is very
fleeting. No sooner does it appear than it becomes old (historical). But
there is a very important distinction between focusing analysis on the
current state or unashamedly basing it on past events of yesterday, last
week, last month or last year. Current state analysis is termed real time
analysis. The goal of real time analysis is to juxtapose decision making
with events as they occur, without any jumps in time. Real time analysis
shortens the time between the current manifestation of an event and its
influence on decision making.
Real time analysis is only theoretically
possible if the time lag between manifestation and action is zero. This goal
is impractical in practice. However, the intention of real time systems is
very different from historical systems. The fundamental difference is the
nexus of the analysis period.
A second nuance is whether using history
to create process knowledge makes history relevant. Keep in mind the thesis
of this article is not whether history is relevant but whether historical
analysis is relevant. The importance is not how process knowledge is
developed but, once it is developed, whether it is superior to historical
analysis in projecting the future.
Paul Juras, a professor at Wake Forest
University, presented an example of plotting a hurricanes path from
historical data. We need only to turn on a TV during hurricane season to see
this common practice. While plotting a hurricanes path might make good TV,
it should not be the backbone of a meteorologists methodology. Natural
forces created the hurricane and natural forces dictate its path. The best
predictive power of a meteorologists projections will come from an
understanding of why the hurricane is where it is and what the forces are
in play that will shape where it is going. Where it was is unimportant.
Where it will be is critical so preparations to minimize its effects can be
undertaken. Where it will be is best understood by process knowledge based
on an understanding of natures laws.
Getting past these nuances, the
fundamental flaw of historical analysis is that it looks at the past as an
indicator of the future and thus is an indirect measurement. Historical
analysis uses charts and other tools to identify past patterns that are used
to suggest future results. Process analysis scans the current transitional
state and applies process knowledge and environmental knowledge to project
the next transitional state. Process projections are direct measures. An
indirect measure is less sensitive to a changing environment than direct
measures since forces that might have been insignificant in the past can
dramatically alter future results. An indirect measure is always inferior to
a direct measure.
History is a chronological record of
events. The telling of history involves interpreting the results to explain
the context in which the events unfolded. Thus a fallacy of historical
knowledge is that its interpretations can be distorted. It is human nature
to want to present results that show the best results. History can interpret
past events to arrive at a preconceived result. Often the data analysis is
selective and, in the most blatant cases, can exclude important but
contradictory data. Joseph Freeman once said that Everyone falsifies history
even if it is only his own personal history. Sometimes the falsification is
deliberate, sometimes unconscious; put always the past is altered to suit
the needs of the present. The best we can say of any account is not that it
is the real truth at last, but that this is how the story appears now.
Historical interpretations are biased by the agenda of the interpreter.
Harnessing Process Knowledge
History is the shadow of what was.
Today is what is. Tomorrow is what will be. The key to understanding the
likelihood of tomorrows results is to understand today's conditions, the
anticipated upcoming environmental conditions, the transformation process
and any relevant actions that are planned. Each transitional state
impacts future transitional states. In this sense, the experience of the
past will influence the current transitional state which, in turn, affects
future results. The entirety of past effects is embedded in the current
state. Since all the past is embedded in the current state then the
quintessential challenge is to understand the current transitional state.
Process
knowledge studies the transformation cycle to understand the important
factors that influence future results. A process model projects
the next level of being (results) within a tolerable range of results.
Process knowledge is used for decision making when the process model
provides predictable results.
Process knowledge must be modified when a result is
not within tolerable results.
The fundamental difference between
historical and process knowledge is the focus on the process model to
understand today and tomorrow rather than yesterday. A process model should
always explain the transformation process. Failure to adequately
predict results portends a weakness in process knowledge that must be
rectified.
Process knowledge should become the
foundation of management systems. A new adaptive management system is being
developed that elevates process knowledge above historical knowledge. A few
of the important tenants of adaptive management include the following: