• Will language skills negatively impact me in eyes of my customers?
• Will lower personnel costs be offset by longer times to resolve customer issues?
• Will higher telecommunications costs offset personnel savings
• Will 24 hour cover be easier to maintain by offshore outsourcing?
• Will quality of answers provided by equal or better than current services?

:Maurice Greaver (Washington, DC): author of Strategic Outsourcing, best selling book on Outsourcing on www.amazon.com. Wrote and taught American Management Association (AMA) seminar on Outsourcing. Is currently working on a second book on Outsourcing. 

Greaver has been actively involved in outsourcing as: 

• advisor to organizations who are exploring and/or implementing outsourcing initiatives, 
• provider of outsource services, in our areas of specialization.

Ken Kipers (Dallas): former Executive VP of Fortune 500 company.  Helps companies with their outsourcing decisions and only gets paid on a percentage of savings that results from outsourcing.  This approach minimizes an organization's risk, but usually ends up with a greater payment to Ken's group. Ken has a Ph.D. 

Call John Antos at 972-980-7407 to find out how better Outsourcing can help you reach your goals and give your peace of mind