• Andress, Mandy, “Internal SLAs Benefit Entire Company,”{Clear expectations, metrics, and incentives boost systems performance, productivity, and morale.}, Infoworld, April 30, 2001, P.52


• Chase, Richard & Dasu, Sriram, “Want to Perfect Your Company’s Services? Use Behavioral Science,” HBR, June 2001, P.78


• Frieswick, Kris, “Truth & Consequences,” CFO, June 2001 Vol.17 No.7, p.56, (performance appraisal process)


• Gardner, Robert A., “Resolving Process Paradox”,Quality Progress, March 2001 p.51


• Kador, John, “Leveraging Process Improvement,”{Four strategies to squeeze success from process improvement}, Infoworld, March 19, 2001 , P.39


• Krell, Eric, “Picking Right Performance Measures,” IT Financial Management, June 2001, p.8


• Leahy, Tad, “20/20 Vision in Performance Reporting,” Business Finance, Jan. 2001, P.32 


• Peiperl, Maury, “Getting 360-Degree Feedback Right,” HBR, January 2001, P.142


• Worthen, Ben, “Measuring the ROI of training,” CIO, February 15, 2001 , P.128

Call or email below John Antos, Jim Brimson or Pat Dowdle at 972-980-7407 to find out how Process Cost Accounting can help you reach your goals and give you peace of mind

Phone: 972.980.7407 email: john.antos@valuecreationgroup.com
Value Creation Group, Inc. 
7820 Scotia Dr. #2000 
Dallas, TX 75248