1. What is Performance Management?
2. What are Process Performance Measures?
3. Can Organization Have Successful Performance Measurement System Without Process Improvement Program?

1. What is Performance Management?

1. Planning: assigning business objectives to individuals; identifying daily operational activities, outputs, and target measures; and, identifying which long-term competencies are most important to a specific job. Output of planning process is agreed upon performance plan for specific performance period.
2. Monitoring: observation of work and collection of performance data. 
3. Coaching is used to help individual improve their Performance. Coaching should be continuous and non-confrontational. 
4. Performance Appraisal compares individual’s performance against assigned business objectives; activities, outputs, and target measures; and competencies. 
5. Compensation: rewards individual for target/above target performance.

• Performance Appraisal: subset of performance management
• Job Performance Measures: subset of performance management
• Performance Measurement: evaluation of organizations and divisions without considering strategy.
• Performance Management: evaluation of organizations and divisions where performance measures and bonuses are tied to strategy

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2. What are Process Performance Measures?

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3. Can Organization Have Successful Performance Measurement System Without Process Improvement Program

Generally, "it is difficult, but not impossible." A Successful performance measurement system links strategy to:

• business and department scorecards
• processes
• job performance measures

Therefore, well-designed, company-wide performance measurement system will, in-and-of-itself improve performance to some degree.

But, a truly successful performance measurement system is designed with tools and techniques to close performance gaps between target performance measures and actual performance. 

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No one succeeded by measuring. They succeeded by improving. 

Call John Antos or Steve Peacock  at 972-980-7407 to find out how Performance Management  can help you reach your goals and give your peace of mind