Benchmarking Defined by Michael Spendolini

Michael Spendolini in his book, "The Benchmarking Book", defined benchmarking as "

• continuous, systematic, process for evaluating products, services, and work processes of organizations that are recognized as representing best practices for purpose of organizational improvement."*

*Spendolini, Michael, "The Benchmarking Book, AMACOM, NY.

To find out about his Benchmarking Menu, email below or call Michael Spendolini or Mark Czarnecki at 972.980.7407 to find out how Benchmarking can help improve your organization.