Customer Satisfaction Measurement:
What Will It Teach You?
You will learn:
- Areas where you are failing to satisfy your customers?
- Which types of customers you satisfy and which you don't?
- What aspects of your products and/or services provide satisfaction and
which aspects don't
Isn't Customer Satisfaction Measurement Simple?
Most things in life are simple if you know what you are doing.
Areas where organizations fail in performing customer satisfaction measurement:
- measurement frequency
- number of questions
- types of questions
- segmentation of customers
- survey methods (e.g., phone, paper, fax, email, in person)
- getting measurement data that isn't useful
Call Michael Spendolini or John Antos at
972-980-7407 to find out how Customer Satisfaction Measurement can help you
reach your goals and give your peace of mind
|Measure Your Customer Satisfaction So You
Will Know Where To Improve
Phone: 972.980.7407 email: Contact us
Value Creation Group, Inc.
7820 Scotia Dr. #2000