Balanced Scorecard
Implementation Step 5:
Strategy Maps
Strategy Maps are
collection of strategy themes showing graphically 4 Perspectives.
Strategic Map
Example
| |
Increase Revenue |
Improve Effectiveness |
Improve Return on Investment |
| Financial |
Increase sales 5% |
Reduce costs 6% |
Improve share price 10% |
| Customer |
Increase penetration |
Identify unprofitable customers |
Reduce inventory while maintaining service |
| Process |
Improve cross-selling |
Change unprofitable customers into profitable or
eliminate |
Reduce order to delivery cycle time |
Growth
Learning |
Create training on cross-selling |
Update customer survey to include things customers
willing to pay |
Develop & Implement Lean |
Call John Antos or Steve Peacock at 972.980.7407 to
discover
how the Balanced Scorecard can help you reach your goals and give you peace of mind
|
