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Process Management Services
A variety of services, ranging from assessing the current process environment
and performance to implementation of new process designs, procedures and
technology enablers, are available to meet the process needs of our clients.
Process Documentation
To understand how a business process operates, it must be defined and
documented in a way that is easy to visualize how all activities interact from
beginning to end. Use of our methodology and toolset ensures clients get a
complete understanding of key components of process. Through collaborative
approach with emphasis on knowledge transfer, we provide:
- Process maps with activity descriptions
- Performance measures
- Process based procedures
- Role involvement analysis
- Prioritized problems and disconnects
- Product and service paths
- Technology enablers
- Process inputs and outputs
- Data usage
- Process specification manual
Crucial to success of any initiative is clear understanding of process
environment being analyzed. This first step of defining and documenting business
process ensures decisions to improve or redesign a process are based on a sound
foundation instead of assumptions.
Performance Analysis
The analysis of process performance begins by understanding the three key
factors which have the most impact on overall performance - cost, time and
quality. A performance assessment consisting of the following is provided:
- Product / Service cycle times
- Cycle time analysis at a departmental, role and product level
- Cost analysis
- Value added analysis
- Service level agreement points
These performance metrics help to identify potential areas of improvement or
redesign. Once target areas are redesigned they can be tested and benchmarked
against the existing process to ensure true improvement occurs.
Process Design & Implementation
Effective process designs, whether incremental improvements or complete
redesigns, should always be assessed in terms of improved customer value and
performance impact prior to deployment. A complete set of process "blueprints"
that clients can utilize to ensure successful implementations are provided.
These blueprints are essential in:
- Communicating new process designs and responsibilities to performers
- Creating process based procedures for use in deployment
- Identifying and defining system capabilities linked to new process
capabilities
- Identifying performance measurement points and criteria
- Estimating performance expectations in terms of cost, time and resources
- Developing accountabilities for job design
- Specifying detailed IT requirements
- Managing migration to the new environment
- Identifying and defining data requirements to support new designs
Implementation of new process designs is the beginning of an ongoing
performance management program that relies on constant innovation and continuous
improvement of key business processes.
Our process management group provides a comprehensive process framework that
enables clients to easily manage the transformation to a process-centered
environment.
Call Jim, Brimson or Pat Dowdle at 972-980-7407 to find out how
Process Management can help you reach your goals and give your peace of mind
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