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Some people learn best by looking at an example. Let's use a Hiring
example to illustrate what a Business Process Model might look like for major
business process Hire and Train Employees
Business Process Map
Department wants to hire defines job requirements
Department management approves hire
HR: Posts job internally:
HR: Review resumes:
HR: Interviews internal candidates
Department wanting to hire interviews internal candidates:
If no internal candidate found, HR posts job externally on internet:
HR Review resumes from external candidates
HR Interviews external candidates
department needing employees will Interview external candidates
Department and HR discuss candidates
HR will make Job over
Security will coordinate drug tests
Security will issue security badge:
Training department will coordinate new employee training:
HR will arrange for computer and phone
Hire and Train New Employee Performance
Measures
Department wants to hire defines job requirements
Department management approves hire
HR: Posts job internally: within 5 days of receipt of approved new hire
request
HR: Review resumes: within 5 days of receipt of resumes
HR: Interviews internal candidates: within 2 weeks of receipt of qualified
candidates
Department wanting to hire interviews internal candidates: within 5 days of
being contacted by HR; Department approves 30% of candidates from HR screening
If no internal candidate found, HR posts job externally on internet: within 5
days of determination of no qualified internal candidates
HR Review resumes from external candidates: within 5 days of receipt of
resumes
HR Interviews external candidates: within 2 weeks of receipt of qualified
candidates
department needing employees will Interview external candidates: within 5
days of being contacted by HR; Department approves 20% of candidates from HR
screening
Department and HR discuss candidates: within 1 week after final candidate is
interviewed
HR will make Job over: within 2 weeks of discussion with hiring department
Security will coordinate drug tests: within 1 week of acceptance by candidate
Security will issue security badge: on first day of work
Training department will coordinate new employee training: company training
within 3 days of start date
HR will arrange for computer and phone: computer and phone ready on first day
of work for new hire
Hire and Train New Employee Process Owner
and Manager
Process owner will be VP of Human Resources and Process
Manager will be Director of Training
Hire and Train New Employee Process Support
Strategy
As company is growing rapidly, it is critical that they have qualified,
dedicated, and trained employees to meet their goals and strategy. The above
performance measures will help ensure that the right type of employees are
available when needed.
This example gives enough information to see what a business process model
might look like.
Call John Antos, Jim Brimson or Pat Dowdle at
972-980-7407 to find out how Process Documentation can improve results.
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