Business Process Management Process is straight forward and is same way employees think.

Business Process Management Process is straight forward. A cross functional team defines 8-12 major cross functional processes.

Some common major cross functional business processes are:

• Create Services
• Manufacture Products
• Procure Supplies, Equipment and Technology
• Hire and Train Employees
• Market and Sell Products and Services
• Provide Financial Information
• Provide Information Technology
• Provide Facilities
• Create Goals and Strategies
• Management Process Improvement
• .
• .

Then the organization subdivided these major cross functional process into greater detail The processes making up Procurement might be:

Procure Supplies, Equipment and Technology

• Obtain and Evaluate Vendors
• Buy Supplies, Equipment, and Technology
• Review Inventory
• Source New Products and Services

Finally the organization subdivides these cross functional processes into minor processes. Subdividing:

Obtain and Evaluate Vendors

• Obtain New Vendors
• Evaluate Current Vendors

Next the Business Process Management Process involves selecting Process Owners and Managers:

Business Process Owners are senior level executives who have responsibility for the performance of their process. They

• Determine process manger
• Ensure all functional areas that touch process have a representative
• Approve capital expenditure for process
• Resolve process disputes within their process
• Resolve process issues with supporting processes
• Make sure process is documented
• Make sure process is reviewed for initial and follow up training
• Approve Process Key Performance Indicators
• Support and Prioritize Continuous Process Improvement

Business Process Managers:

• Coordinates with process representatives from all functional areas that touch process
• Submit capital expenditures  for approval for process
• Resolve process disputes within their process
• Resolve process issues with supporting processes
• Make sure process is documented
• Make sure process is reviewed for initial and follow up training
• Coordinate creation and buy-in of Process Key Performance Indicators
• Support and Prioritize Continuous Process Improvement

The links to the right will give you more information about individual aspects of Business Process Management.

Call John Antos or Jim Brimson at 972-980-7407 to find out how Business Process Management can help you reach your goals and give you peace of mind