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We can define a Business Process Manager as
- Someone who has responsibility and authority over all the activities and
procedures plus all departments and cost centers related to a single process
So how is this different than an Executive who is responsible for a single
department or cost center?
Let's use a Vice President of Human Resources for this example. A VP of HR
often only has authority and responsibility for part of Procuring and Training
Employee Process. Although every organization is set up differently lets look at
the activities below and guess which activities a VP of HR would typically have
authority and responsibility for:
Employee Procurement and Training Process
- Define job requirement by department than needs employee
- Get management approval to hire
- Post job internally
- Post job externally on internet
- Review resumes
- Interview candidates by HR
- Interview candidates by department needing employees
- Make Job over
- Perform drug tests
- Obtain security badge
- Train employee
- Install computer and phone
After you take a guess, I will give you the answers below. No cheating. I
want you to learn something form this exercise.
Yes: 3-6, 8, 9,
No: 1-2, 7 Done by department requesting new employee
10: Security: often part of Facilities
11: Training, may be part of HR
12: IT
We have all heard of stories where an employee shows up for work and his
computer and phone still are not working.
So a person who is a process manager is responsible for the entire process.
This process manager would not have authority to select the computer and phone
system typically, but they would be responsible to see that when a new employee
arrives on their first day of work, their company and phone is set up and
working.
So one of the big differences of a Process Manager is that they have
responsibility and authority over the entire process which covers several
departments and cost centers.
Some organizations use two people to manage a process:
- Process Owner: senior executive ultimately responsible
- Process Manager: handles daily activities of managing a process
Call John Antos, Jim Brimson or Pat Dowdle at
972-980-7407
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