When hiring a business process management provider, an organization should analyze the following.
Do you want business process management provider
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who will do everything for you because you don't
have internal resources with skill and/or time to define your macro, sub,
and micro processes?
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to train you, show you the way, and then watch
you define the processes before you actually define processes, and then
assist you with defining the processes?
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to analyze your reporting needs
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to select the appropriate internal or external
software and applications
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to actually implement the applications and
software
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to design the management reports for various
levels of management?
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to sell management on the why your organization
should manage by processes?
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design a communication program with
multiple ways of communicating to your executives, managers, and
employees?
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actual implement this multi-tier
communication program
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to review and educate executives and managers on
what the cross functional business processes are telling the organization
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to relate the cross functional business processes
to your strategy
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to relate the cross functional business processes
to your key performance indicators
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to relate the cross functional business processes
to your operating and capital budgets
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to help with your change management program
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provide business process management training for
your executives, managers, and employees
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educate executives and process managers on how to
manage using cross functional business processes?
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develop cross functional business process
performance measures relating to both strategy and functional targets.
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educate the board on types of questions they
should ask executives using cross functional business metrics
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to educate your executives on overcoming
resistance to change
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to educate management on how to deal with
managers who still focus on their department while sacrificing organization
and process goals and targets
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Once you answer these types of questions, you can begin to ask what skills do
you need from your business process management provider?
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what experience does the specific consultant
have?
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are you paying for a name or are you paying for
experience?
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how flexible is the consultant?
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how does consultant ensure that knowledge is
transferred to your organization?
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Is consultant available for follow-up?
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how long will it take to complete pilot and
initial implementation?
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what is total cost of implementation rather than
just cost per hour? [a lower cost per hour by inexperienced consultants may
take more hours of valuable staff time and may end up costing your more
total money with poorer results.]
Call John Antos, Jim Brimson or Pat Dowdle at
972-980-7407 to find out how we can assist you
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